Question 1

How quickly can you fix my sensor issues?

Accepted Answer

At Garage Door Gardiner, we understand that sensor issues can leave your garage door non-functional and potentially compromise your home's security. That's why we prioritize sensor repairs with same-day service availability. In most cases, our certified technicians can diagnose and fix sensor problems within 1-2 hours of arrival.  Our fully-stocked service vehicles carry replacement sensors for all major brands, including LiftMaster, Chamberlain, Genie, and Craftsman. Common sensor issues like misalignment, dirty lenses, or wiring problems can often be resolved on the spot without needing to order parts.  For emergency situations, we offer a 2-hour response guarantee. If your garage door is stuck open due to sensor failure, creating a security risk, our emergency team will prioritize your call to get you secured as quickly as possible.  All sensor repairs come with our standard 5-year warranty on parts and labor, giving you peace of mind that the fix will last.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor problems can stem from several common causes, and understanding them can help you prevent future issues:  1. Misalignment: The most frequent cause. Photo-eye sensors on either side of your garage door must be perfectly aligned to communicate. Even a small bump or vibration can knock them out of alignment.  2. Dirty Lenses: Dust, dirt, cobwebs, and moisture can accumulate on sensor lenses, blocking the infrared beam. Regular cleaning with a soft cloth can prevent this issue.  3. Sunlight Interference: Direct sunlight can sometimes overwhelm the sensor's receiver, causing the door to reverse unexpectedly. Installing sensor hoods or repositioning can solve this.  4. Wiring Problems: Frayed, damaged, or loose wires between the sensors and opener can cause intermittent or complete failure. This often happens due to lawn equipment, pests, or age.  5. Power Issues: Voltage drops, power surges, or a failing opener unit can affect sensor performance. A surge protector can help prevent damage.  6. Age and Wear: Like all electronic components, sensors degrade over time. Most last 10-15 years with proper maintenance.  Our technicians perform a comprehensive diagnostic to identify the exact cause before recommending repairs, ensuring you're not paying for unnecessary work.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new wood garage door is a significant investment in your home's curb appeal and value. That's why Garage Door Gardiner offers several financing options to make your dream door affordable.  Our Financing Options Include:  1. 0% Interest for 12 Months: Qualified buyers can enjoy zero interest if paid in full within 12 months. This is our most popular option for mid-range installations.  2. Low Monthly Payment Plans: Spread your investment over 24-60 months with competitive interest rates. A $3,000 door can cost as little as $60/month.  3. Same-as-Cash Options: Take advantage of promotional periods where you pay no interest if the balance is paid within the promotional period.  4. Senior & Veteran Discounts: We offer additional 10% discounts for seniors (65+) and veterans, which can be combined with financing.  What You Need to Apply: - Valid ID - Proof of income or employment - Credit check (soft pull for pre-qualification)  Most applications receive instant approval, and we can often begin installation within the same week. Our wood door selection includes premium carriage house styles, traditional raised panel designs, and custom options to match any home architecture.  Contact us for a free consultation and financing pre-approval. There's no obligation, and we'll help you find the perfect door within your budget.

Question 4

How long does a typical garage door installation take?

Accepted Answer

The installation timeline varies based on the type of door and complexity of the project, but here's what you can typically expect:  Standard Residential Installation: 4-6 hours This includes removal of your old door, installation of the new door and tracks, opener setup, and safety testing.  Custom or Oversized Doors: 6-8 hours Wood carriage doors, custom designs, or oversized doors require additional time for precise fitting and finishing.  Opener-Only Installation: 2-3 hours If you're just upgrading your garage door opener without replacing the door itself.  What's Included in Every Installation: - Removal and disposal of old door - Professional installation of new door - Track and hardware setup - Opener installation or reconnection - Safety sensor calibration - Full operational testing - Cleanup of work area - Tutorial on operating your new door  We schedule installations within a 2-hour arrival window and communicate our ETA the morning of your appointment. Most installations are completed the same day, and we never leave until you're 100% satisfied with the operation.

Question 5

What maintenance does my garage door need?

Accepted Answer

Regular maintenance extends the life of your garage door and prevents costly emergency repairs. Here's our recommended maintenance schedule:  Monthly (DIY): - Visual inspection of springs, cables, and rollers for wear - Test the auto-reverse safety feature - Clear debris from tracks - Listen for unusual sounds during operation  Quarterly (DIY): - Clean sensor lenses with a soft cloth - Check weatherstripping for damage - Tighten any loose bolts or brackets - Lubricate hinges and rollers with garage door lubricant (not WD-40)  Annually (Professional): - Complete tune-up and safety inspection - Spring tension adjustment - Track alignment check - Opener force adjustment - Full lubrication of all moving parts - Balance test  Our annual maintenance program costs $99 and includes all of the above plus priority scheduling and a 10% discount on any repairs needed. Regular maintenance can extend your garage door's lifespan by 5-10 years and is especially important in Oregon's wet climate.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes! Garage Door Gardiner services all major garage door and opener brands. Our technicians are factory-trained and certified to work on:  Garage Door Brands: - Clopay - Amarr - Wayne Dalton - CHI Overhead Doors - Raynor - Northwest Door - And many more  Opener Brands: - LiftMaster - Chamberlain - Genie - Craftsman - Marantec - Linear - And all others  We stock common replacement parts for major brands in our service vehicles, enabling same-day repairs in most cases. For specialty or older doors, we can typically source parts within 1-3 business days.  As a brand-authorized service provider, all our repairs meet manufacturer specifications and won't void your existing warranties.

Question 7

What's your warranty on repairs and installations?

Accepted Answer

We stand behind our work with comprehensive warranty coverage:  Repair Services: - 5-year warranty on all parts and labor - Covers defects in workmanship and materials - Free follow-up service if issues arise  New Installations: - 10-year warranty on parts and labor - Manufacturer warranty on door panels (often lifetime) - Opener manufacturer warranty (typically 5-10 years)  Maintenance Services: - 1-year warranty on tune-up work - Any issues found during maintenance are quoted separately  What's Covered: - Part failures under normal use - Installation defects - Workmanship issues - Motor and electrical component failures  What's Not Covered: - Damage from accidents or misuse - Acts of nature (storms, floods) - Cosmetic damage - Modifications by others  Our warranty is transferable if you sell your home, adding value to your property. Simply provide the new owner with your service records.

Question 8

How much does garage door repair typically cost?

Accepted Answer

Repair costs vary based on the issue, but here are typical price ranges:  Common Repairs: - Sensor realignment: $75-$125 - Broken springs: $150-$350 (includes both springs) - Cable replacement: $150-$200 - Roller replacement: $100-$175 - Panel replacement: $200-$500+ (depends on door type) - Opener repair: $100-$250 - Track repair: $125-$200  Our Pricing Promise: - Free estimates on all work - Upfront pricing before we start - No hidden fees or surprise charges - Diagnostic fee waived with repair  What Affects the Price: - Type and age of door - Parts required - Complexity of repair - Time of service (emergency rates for after-hours)  We encourage you to get an estimate before committing to any repair. Our technicians will explain exactly what's needed and provide options when available. We'll never push unnecessary repairs or parts.

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